Terms of Use

These General Terms and Conditions govern the relationship between the Seller and the Users (customers) who use the electronic store www. zzone.bg for purchasing goods. With any use of the site, including clicking on an object, image, link (other than that of the General Terms and Conditions) or button located on the website www. zzone.bg will consider that the User is familiar with, accepts and agrees with the General Terms and Conditions described below and gives his express consent to conclude distance contracts for the purchase of goods. These General Terms and Conditions comply with the requirements of the Consumer Protection Act (CPA), as well as other legal acts in force in the Republic of Bulgaria.

The general conditions can be changed unilaterally by the seller ZORA DESIGN EOOD on the website www. zzone.bg at any time by updating them. These changes come into effect immediately and are mandatory for each User, as for each case of a change to the General Terms and Conditions, ZORA DESIGN EOOD will inform the users of www. zzone.bg by publishing the changes on the website www. zzone.bg.

DEFINITIONS

"SELLER" is the company ZORA DESIGN EOOD , registered with EIK BG203324842 in the Commercial Register at the Registration Agency, which operates the website www. zzone.bg, constituting a virtual platform for the sale of goods. The seller is the person with whom the User concludes a contract for the distance sale of a specific product (item) in the electronic store.

"USER" is an able-bodied person who has agreed to these General Terms and Conditions in connection with the application and purchase of the goods offered in the electronic store.

"ELECTRONIC STORE" is the website www. zzone.bg, which serves as a virtual platform for offering goods for sale and for reaching an agreement between a SELLER and a USER for ordering and buying and selling a specific good (item).

"MERCHANDISE / PRODUCT" is any item available on the website www. zzone.bg, subject of the distance contract for the purchase of goods.

"ORDER" is the request made by the User to the electronic store for the purchase of one or more specific goods (items). The order is packed and sent by courier to the address previously specified by the User.

"SALE AGREEMENT" (also referred to as the Agreement for short) is the contract for the purchase and sale of goods between the Seller and the User concluded at a distance through this electronic store.

"COURIER" is a merchant (supplier) who physically delivers the purchased goods to the address specified by the User and operates under the requirements of the Postal Services Act.

"BROCHURE / NOTICE" are electronic informational messages relating to goods sold in the electronic store during a certain period of time, which may be placed on the Internet page.

 

1. TERMS OF PURCHASE OF GOODS THROUGH THE ELECTRONIC STORE

1.1. The following persons may be Users: able-bodied natural persons, at least 18 years of age, or legal entities duly registered and existing in accordance with the applicable legislation.

1.2. Individuals wishing to place an order must complete the order form containing: first and last name, full and accurate contact and delivery address, e-mail and telephone contact for individuals and name, identification number, full and accurate contact address and delivery, email and contact phone number for legal entities. By filling in the above personal data and giving express consent by the User through the relevant consent forms available on the website www. zzone.bg (when giving express consent is necessary) The User gives his express consent to the collection, processing, storage and transfer of this personal data by the Seller in accordance with the current legislation. The Privacy Policy of personal data is also available on the Seller's website, with which every user of the website www. zzone.bg has the opportunity to meet.

1.3. At the moment when the order form is completed, the person wishing to place an Order, as a User, and the Seller conclude a contract, the subject of which is the provision of goods from the electronic store by the Seller to the User, under the conditions set forth in these General Terms and Conditions. For each subsequent purchase by the User, requested by filling out the order form, these General Terms and Conditions apply.

1.4. The Seller allows the use of the electronic store by the User, provided that the data specified in point 1.2. are valid and actual.

1.5. As a result of an order placed by the User by filling out the order form, the Seller creates a User profile with a username corresponding to the e-mail filled in the order form.

1.6. The User's profile contains the data specified in the order form. In the event that some of the data changes in the future, the User must immediately update it by filling out the order form available on the website www. zzone.bg. The user has no right to delete the data specified in item 1.2. and provide incorrect or incomplete data while using the Seller's services through the e-store.. An e-mail address must be specified for each account.

1.7. A User may have more than one account, but they may not be used to engage in activities that violate these General Terms.

2. TERMS OF USE OF THE ELECTRONIC STORE

2.1. Browsing the e-shop www. zzone.bg is completely free and accessible from all over the world.

2.2. To shop from the online store www. zzone.bg, an order is required (registration is not mandatory), which is completely free. After successfully placing an order, through the newly created profile, the registered User gets the opportunity to use all the services of the store.

2.3. In the electronic store www. zzone.bg for each product the price, the main characteristics of the product and additional information aimed at helping to make an informed choice when purchasing the product are indicated.

2.4. All prices indicated on the site are announced in BGN (BGN) including VAT and all other taxes required by law, when the purchased goods will be delivered to the territory of the Republic of Bulgaria. The prices of the goods do not include the fees under item 6.5 below, as well as the delivery costs according to item 4.3 of these General Terms and Conditions, which are for the account of the User.

3. ORDER OF GOODS

3.1. In order to place an order to the electronic store, the User should fill in the necessary order data on the Seller's website.

3.2. The data provided by the User when placing the order are used for the data of the delivery of the goods. By sending the order, the User allows the Seller to contact him in any possible way, when this is necessary in connection with the order placed.

3.3. Upon successfully placing an order, the User receives confirmation of the order by e-mail to the e-mail address specified by him. The e-mail confirmation states the order number, the date the order was placed, the ordered product, and its price.

3.4. In the event that the ordered product (specific model) is not available, the Seller notifies the User by e-mail to the e-mail address specified by him. If the User does not agree to the order being referred to another product (similar model), the order may be cancelled.

3.5. Orders in the online store www. zzone.bg are accepted 24 hours a day, 7 days a week, but are processed within 48 hours after receipt, only on official working days for the Republic of Bulgaria.

3.6. Orders placed through a User profile that contains inaccurate or incomplete User data according to these General Terms and Conditions are cancelled. If possible, the Seller sends an email to the User containing a notification of the inaccurate/incomplete data.

3.7. Before the goods are handed over to the Courier, the User can refuse an order placed, without the need to mention reasons for the refusal, within 14 days of placing the order. If the goods have already been handed over to a courier, then the rules in section 7 of these General Terms and Conditions apply.

3.8. Cancellation of an order can be done electronically via an email (email) to the email address specified on the site - email: info@zzone.bg or by another unambiguous application, provided that the ordered goods have not been handed over to a courier for dispatch to the User at the time of cancellation. In order for the refusal to be valid, the User must provide: the number of the order placed, his two names and the email address (e-mail) he provided when placing the order, as well as the price of the order.

4. DELIVERY OF ORDERED GOODS

4.1. Delivery is made only on successfully accepted orders.

4.2. The Seller has the right to refuse to fulfill the order made by the User, of which he should notify the User. The cancellation of the order does not entail any responsibility or subsequent obligation of either party towards the other, with the exception of the obligations according to item 7.3 below in the event that the product has already been paid for by the User.

4.3. The term, price and conditions for delivery of the goods are determined by the Courier according to the Courier's terms and rates. The conditions and price of delivery of the products are visible to the User in the relevant page of the Courier, which is accessible through its active name in the text under each Product.

4.4. The costs of the delivery of the ordered goods are not included in the price indicated in the electronic store. The price of the delivery is determined depending on the type of goods and the place of its delivery according to the rates of the courier company used by the Seller.

4.5. With the order, the User is considered to have given his express consent to pay the total value of the order, including delivery costs according to the terms and rates of the Courier.

4.6. The shipment of the ordered goods is carried out from Monday to Friday, excluding the days of official and national holidays celebrated in the Republic of Bulgaria.

4.7. When sending the ordered goods, the User receives a confirmation of successful sending by e-mail to the e-mail address specified by him. The e-mail confirmation contains a reference (link) to the Courier's system and the number of the waybill for sending the ordered goods, through which, by using the site and the Courier's system, the User can track the movement of the ordered goods until their arrival, as well as the price of delivery of the goods.

4.8. Delivery is made to the address specified by the User in the order form.

4.9. Each shipment is insured, the insurance being paid for by the Buyer and included in the shipping price.

4.10. If the User does not provide access and conditions for delivery of the goods to the specified address within the specified period, the Seller is released from the obligation to fulfill the requested delivery. In this case, the costs of delivery of the goods and its return by courier are at the expense of the User

5. TRANSFER OF OWNERSHIP

Ownership of the Products will be transferred upon their delivery to the User, after payment has been made by him. The delivery of the goods will be certified by the User's signature on the transport document provided by the Courier.

6. PAYMENT

6.1. Payment for the ordered goods can be made according to the methods described in item 6.1.1 and item 6.1.2 below.

The possible ways of paying for the order are as follows:

6.1.1. With "cash on delivery" - payment in cash to the courier upon delivery on the territory of the Republic of Bulgaria, Romania and Greece;

6.1.2. via PayPal - for delivery abroad.

6.2. . The price of each commodity can change dynamically. For each ordered product, the User must pay the price that is announced in the electronic store at the time of the order.

6.3. The cost of delivery of the ordered goods is not included in the price indicated in the electronic store and is paid separately in an amount determined by the Courier according to its conditions and tariffs, according to the weight of the ordered goods.

6.4. Costs related to customs duties, taxes and other fees in connection with the ordered goods, which will be delivered outside the territory of the Republic of Bulgaria, are paid by the User according to the applicable legislation of the country to which the goods are delivered. They are in no way owed by the Seller.

6.5. In the case of payments through PayPal, the Seller bears no responsibility whatsoever for any costs in connection with fees, commissions or other additional payments made by the User or his bank on the occasion of the transaction itself, as well as in cases of currency exchange, applied by the bank, in cases where the currency is different from BGN. The costs associated with such payments are solely for the account of the User.

6.6. Invoices are issued solely in the name of the User who placed the order.

7. WAIVER OF CONTRACT. COMPLAINT. RETURN OF GOODS.

7.1. The User has the right to withdraw from the contract within 14 days of receiving the goods, and for this purpose he can use the Standard Form for exercising the right to withdraw from the contract, which the User received together with the received goods.

7.2. In case of cancellation of the contract, the User is obliged to return the purchased goods in an undamaged commercial form, preserved packaging and preserved label, and the costs of returning the goods are at the expense of the User.

7.3. In case of cancellation of the contract, if the User has paid for the goods, he will be refunded the amount paid for the returned goods to the bank account indicated by him within 14 /fourteen/ days after the return of the goods. Amounts are not refunded until the Seller receives the goods returned by the User or until the User provides the Seller with proof that he sent the goods back.

7.4 The User agrees that the refund of the amounts will be made by bank transfer to the bank account indicated by him, and this refund will not be associated with costs for the User, with the exception of possible costs according to item 6.5 above. The expenses related to the transfer of the amount to the bank account indicated by the User are for the account of the Seller. The costs for the Courier related to the return of the goods are at the expense of the User.

7.5. The right of withdrawal from the contract in the event that the goods have been received by the User cannot be exercised for sealed goods that have been unsealed after their delivery and cannot be returned for hygiene or health protection reasons.

7.6. If the goods received do not match the goods ordered, the User has the right to file a complaint, asking the Seller to bring the goods into compliance with the order. When submitting a claim, the User must also attach documents on which the claim is based (receipt, etc.). The discrepancy in what was agreed between the parties can be expressed in:

• manufacturing defects of the goods;
• detected missing parts of the goods;
• the wrong product, different from the one ordered, was sent;
• discrepancy with the announced size and/or color - goods sent in a different size and/or a different color from the one ordered;

7.7. The complaint under item 7.6 is presented within two years of the delivery of the goods, but no later than two months after establishing the non-conformity with the agreed upon. The complaint under item 7.6 can be submitted to ZORA DESIGN EOOD at the specified email address info@zzone.bg, and at the same time the User must send the goods for replacement within one week.

7.8. In the case of a complaint, the User can choose to exchange the specific item for the same one without defects or in another size or another color, or return the item for a refund of the amount paid. The seller can offer to replace the item with a completely different item when the prices are equalized - either the User pays extra if the other item is more expensive, or several items are offered for the same price, or the User is refunded the difference between the replaced item and the new item , if the price of the new item is lower than the price paid by the User. The consumer cannot claim to cancel the contract if the non-conformity of the consumer goods with the contract is minor.

7.9. The return of the goods in the event of a complaint, in cases other than a factory defect, is carried out under the following conditions:

• Retained good commercial appearance (goods not torn, scratched, worn, washed, ironed).
• No damage caused by improper use.
• Original packaging and label preserved.

7.10. The return of goods, either in case of cancellation of the contract or in the case of a complaint, can be made in the manner and at the address specified in the Return Form, together with which the User received the order.

7.11. In case of exchange of goods, the transport costs are at the expense of the User in both directions, unless the exchange was necessary due to the fault of the Seller.

8. TERMS FOR COPYING INFORMATION

8.1. All information published on the site www. zzone.bg is owned by ZORA DESIGN EOOD , incl. all images, presentations and item descriptions.

8.2. Copying of texts from www. zzone.bg and placing them on other websites and online stores without the written consent of ZORA DESIGN EOOD or without citing the source and without placing a link to www. zzone.bg.

9. LIABILITY

9.1. The Seller of the goods is responsible for the defects of the goods, for the fulfillment of the distance sales contract, as well as for the refund of paid sums.

9.2. The seller does not assume any responsibility in the event that the shipped goods are not delivered, are delayed and/or damaged during their delivery by the Courier.

9.3. The seller does not assume any responsibility in case the User is misled by third parties who present themselves as representatives of the interests of ZORA DESIGN EOOD

9.4 The Seller is not responsible for any damages suffered by the User or by third parties, which occurred as a result of force majeure circumstances or those beyond the Seller's control.

9.5. In all other cases, the Seller's liability is limited to the value of the goods ordered and paid for.

9.6. The user undertakes to inform ZORA DESIGN EOOD in the presence of attempts according to item 9.3, using the available contact forms

10. CONFIDENTIALITY AND PERSONAL DATA.

10.1. With the conclusion of the Sales Agreement, the Seller obtains the right to process the personal data provided by the User when placing the order, in order to fulfill the concluded Sales Agreement, as long as the Seller's website does not contain any other express request for consent from the User in connection with the processing of his personal data.

10.2. The activity of the Seller is in accordance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and on the cancellation of Directive 95/46/EC (General Data Protection Regulation), where relevant information regarding personal data protection is available on the Seller's website www. zzone.bg.

11. FEEDBACK

Every User can contact ZORA DESIGN EOOD in order to ask questions, make suggestions and receive information. Contact can be made at the specified email addresses on the site and through the contact form in the "Contacts" section.