Return Policy

1.1. The User has the right to withdraw from the contract within 14 days of receiving the goods, and for this purpose he can use the Standard Form for exercising the right to withdraw from the contract, which the User received together with the received goods.

1.2. In case of cancellation of the contract, the User is obliged to return the purchased goods in an undamaged commercial form, preserved packaging and preserved label, and the costs of returning the goods are at the expense of the User.

1.3. In case of cancellation of the contract, if the User has paid for the goods, he will be refunded the amount paid for the returned goods to the bank account indicated by him within 14 /fourteen/ days after the return of the goods. Amounts are not refunded until the Seller receives the goods returned by the User or until the User provides the Seller with proof that he sent the goods back.

1.4 The User agrees that the refund of the amounts will be made by bank transfer to the bank account specified by him, and this refund will not be associated with costs for the User, except for possible costs according to item 6.5 of the General Terms and Conditions. The expenses related to the transfer of the amount to the bank account indicated by the User are for the account of the Seller. The costs for the Courier related to the return of the goods are at the expense of the User.

1.5. The right of withdrawal from the contract in the event that the goods have been received by the User cannot be exercised for sealed goods that have been unsealed after their delivery and cannot be returned for hygiene or health protection reasons.

1.6. If the goods received do not match the goods ordered, the User has the right to file a complaint, asking the Seller to bring the goods into compliance with the order. When submitting a claim, the User must also attach documents on which the claim is based (receipt, etc.). The discrepancy in what was agreed between the parties can be expressed in:

• manufacturing defects of the goods;
• detected missing parts of the goods;
• the wrong product, different from the one ordered, was sent;
• discrepancy with the announced size and/or color - goods sent in a different size and/or a different color from the one ordered;

1.7. The complaint under item 1.6 is presented within two years of the delivery of the goods, but no later than two months after establishing the non-compliance with the agreed upon. The complaint under item 1.6 can be submitted to ZORA DESIGN EOOD at the indicated email address info@zzone.bg, and at the same time the User must send the goods for replacement within one week.

1.8. In the case of a complaint, the User can choose to exchange the specific item for the same one without defects or in another size or another color, or return the item for a refund of the amount paid. The seller can offer to replace the item with a completely different item when the prices are equalized - either the User pays extra if the other item is more expensive, or several items are offered for the same price, or the User is refunded the difference between the replaced item and the new item , if the price of the new item is lower than the price paid by the User. The consumer cannot claim to cancel the contract if the non-conformity of the consumer goods with the contract is insignificant.

1.9. The return of the goods in the event of a complaint, in cases other than a factory defect, is carried out under the following conditions:

• Maintained good commercial appearance (goods not torn, scratched, worn, washed, ironed).
• No damage caused by improper use.
• Original packaging and label preserved.

1.10. The return of goods, either in case of cancellation of the contract or in the case of a complaint, can be made in the manner and at the address specified in the Return Form, together with which the User received the order.

1.11. In case of exchange of goods, the transport costs are at the expense of the User in both directions, unless the exchange was necessary due to the fault of the Seller.